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  • Is there a way to know the product cost while I’m designing?

    You can see the total cost of the product on the left side of the Design Creator, right under the mockup preview. When you add a design to a print area, the price will be updated accordingly.


    By clicking "Pricing details" under “Current price”, you will get a price breakdown showing the individual cost of each print area.

  • Can you proceed with production if two designs overlap?

    It's fine to upload and print out overlapping images in a single print area. But if two image files are uploaded to two different print areas and they're overlapping, they cannot be printed out. Please make sure there's a margin between the images placed in different print areas.


  • How can I improve the quality of my design file?

    If you want to improve the quality of a JPG/PNG format file, you have the following three options:

    1. Try vectorizing the file. Once it's vectorized, you can save it again as a high-resolution raster file without losing any pixels.
    2. Reduce the image size. This will increase the resolution, but a visually shrunk design may not be what you want.
    3. Recreate the design at a higher resolution(150DPI or above is recommended).


  • Can I use files with gradients or semi-transparency?

    Yes. Our newly improved DTG printing technology can achieve both gradients and semi-transparency.

  • What should I do if I see a “Low resolution” alert?

    There are two solutions if you see a "Low resolution" alert. 

    1. Submit a new file at a minimum resolution of 75 DPI (150 DPI or above is recommended).
    2. Reduce the image size in our Design Creator until the "Low resolution" alert is removed. However, the design may not look the way you want after resizing.
  • How do I add text to a product?

    To start, you must first choose a product, open our Design Creator, and select a print area where you want to add text. There are two ways to add text to a product.

     

    One way is to click the "Add Text" button above the Design Creator palette and enter your text directly in the textbox. You can freely adjust the text size and style in the tool palette.


    Another way is to use design software(Photoshop, Illustrator, etc.) to design your text and save the file in PNG or JPG format. Then press "Add image" in PODpartner's Design Creator, upload the file you just saved, and adjust the image size and position the way you want.

  • How many print areas does Design Creator support?

    Our Design Creator supports a maximum of 18 print areas on a garment. You can add up to 7 designs on the front/back side.

  • Can I edit a design I previously created?

    Yes. You can go to Dashboard, click on "Product Templates", find the template you want to modify, click the "Edit" button to access the Design Creator, and start editing the template.


    Please note that if the template has already been applied in an unpaid order, you cannot directly edit it. However, you can duplicate it and edit the copy.

  • How will my design look in different garment sizes?

    Your design will look the same no matter the garment size, because the actual print size always remains proportional to the garment size.


  • Do I need to follow any content rules?

    We encourage creativity and personality on the premise of originality and respect for the law. Please keep in mind that you are solely responsible for the content in the print and embroidery files you upload. Any print and embroidery pertaining to the following content violations may be reviewed or removed permanently. 


    1. Intellectual property infringement

    Intellectual property infringement mainly consists of trademark/patent/copyright infringement and violation of publicity rights. The content you submit to PODpartner must be original and comply with intellectual property law.


    2. Illegal content

    Content containing images or depictions of child abuse, child pornography, or any form of obscenity is not tolerated; content that promotes crime, violence, terrorism, or other harmful activities is also prohibited.


    3. Hateful content

    We do not allow any content expressing hatred towards or threatening other people based on their race, age, gender, gender identity, ethnicity, national origin, sexual orientation, religion, disability, or serious disease.


    4. Infringement of privacy

    You may not submit any content that contains another person’s sensitive personal information, including but not limited to their name, picture, confidential scripts, or depiction of their private affairs unless you have their consent.


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