All products are uniquely made to order at PODpartner. Therefore, we do not support returns or exchanges if you/your customer ordered the wrong size/color, or provided incorrect shipping details. You are responsible for capturing the correct information from your customers.
However, there are a few circumstances where you can ask for a refund. How we handle your refund request is determined by your order status.
If your order has yet to be sent to production, we will issue a full refund immediately.
When your order status is "In Production", "Production completed", or "Qualified", we will deduct the cost of the products and refund you the rest of the amount.
After your order is shipped out, we do not accept refunds unless you receive a defective or wrong item.
In case of a defective or wrong item, please contact our customer service within 30 days of delivery (before your order status turns "Complete") and provide your order ID number as well as clear pictures/videos of the issue to our official email address firstname.lastname@example.org. After verification, our customer service team will apply the appropriate after-sales policy depending on the damaged/defective situation.
Before production, you may directly cancel an order on the Order Details page. Once production begins, you can ask for a refund by clicking on “Contact us” on the Order Details page. Or, go to the bottom of our homepage and hit the Messenger/Whatsapp buttons in the “Contact us” section.