Why can’t I find my PODpartner product in my Etsy store listings?

This could occur if you have selected “Hide in store” when pushing a product to your Etsy store. In this case, the product will not be visible on your storefront. If you want it to be listed, head to Shop Manager on Etsy > Listings > Draft/Inactive > find the product and publish it.

Why can’t I publish my products to Etsy?

This usually happens for two reasons.

1. Your Etsy store is not active. 

We suggest you complete the Etsy store setup steps and retry publishing your PODpartner products.

To make sure your Etsy store is active, please double-check if you have completed all the following steps :

• Set your store preferences
• Complete the ID verification process on Etsy
• Set up your payment accounts and billing
• Create at least one product listing on Etsy 
• Set up two-factor authentication for your Etsy account (you can turn it off later)

1. Your Etsy listing has been deactivated or removed

This could be due to a violation of Etsy policies, such as intellectual property infringement, inappropriate content, prohibited items, misleading listing, etc. Etsy will send you an email explaining why your listing was deactivated.

Still having issues? Reach out to our customer support team and we’d love to help.

How do I publish products to my Etsy store?

After connecting your Etsy store with PODpartner, you have the following two ways to publish your customized products.

Option 1:

1. Pick your favorite garment in the product catalog and design it;

2. After you finish the design, save the template, click the "Add to store" button in the pop-up window, then select the store you want to publish to;

3. Edit the product’s variants and description, set its retail price, and hit the "Add to store" button to publish the product to the selected online store.

Option 2:

1. Go to Dashboard and click on "Product Template" ;

2. Choose a template you previously created, click the "Add to store" button, then select the store you want to publish to;

3. Edit the product’s variants and description, set its retail price, and hit the "Add to store" button to publish the product to the selected online store.

How do I connect my Etsy store?

Please make sure you have set up your Etsy store, then follow the steps below to complete the Etsy integration.

1. Log in to your PODpartner account;

2. Go to Dashboard > Stores > Add new store;

3. Click the "Connect" button under the Etsy icon;

4. Click on "Connect to Etsy";

5. Log in to your Etsy account and click on "Grant access".

That’s it! Now you can start syncing PODpartner products to your Etsy store.

What to Do if Shopify Reminds You "Inventory is not tracked"?

Shopify has a “Track quantity” feature that is disabled by default. If you manually enable this feature without setting inventory quantities, you may see prompts such as “Inventory is not tracked at PODpartner.” or “Inventory is not tracked at any location.” 

Such prompts will not affect the actual inventory of your store’s products. Our stock is sufficient, and there’s no risk of being "Sold out."

Solution:

If you see this prompt, no action is needed. Just keep the “Track quantity” feature disabled and disregard the notifications.

If the products still appear as sold out on your storefront, please make sure to add a shipping profile for your items listed in your Shopify store.

Important note:

Enabling this feature manually can lead to incorrect inventory settings, potentially affecting your customers' ability to place orders. To ensure a smooth purchasing experience, please keep this feature turned off.

Correct Inventory Settings Example:

Can I track the shipment on Shopify when PODpartner ships out my orders?

Once your order is fulfilled by PODpartner and shipped out, its shipment info, including the tracking number, will be synced to your Shopify store. The shipment status on Shopify and PODpartner will be updated simultaneously.

Why did my Shopify orders fail to be fulfilled by PODpartner?

Why does Shopify say “The item you added doesn’t ship to your location”?

This issue usually occurs when the countries/regions of your Shopify Markets do not match the destinations in your Shopify Shipping settings. You can go to Shopify > Settings > Shipping and delivery > adjust the destinations.

When you sync a PODpartner product to your Shopify store, the Shopify shipping rates will be automatically set to General, which could cause the abovementioned issue. What you can do is update your Shopify General Shipping Rates after the syncing to ensure the destinations are the same as in Markets. 

Another option is to create a Shopify custom shipping profile and manually link it to the PODpartner products that have been published to your store.

How do I publish products to Shopify?

After connecting your Shopify store with PODpartner, you have the following two ways to publish your products. 

Option 1:

1. Pick your favorite garment in the product catalog and design it;

2. After you finish the design, save the template, click the "Add to store" button in the pop-up window, then select the store you want to publish to;

3. Edit the product’s variants and description, set its retail price, and hit the "Add to store" button to publish the product to the selected online store.

Option 2:

1. Go to Dashboard and click on "Product Template" ;

2. Choose a template you previously created, click the "Add to store" button, then select the store you want to publish to;

3. Edit the product’s variants and description, set its retail price, and hit the "Add to store" button to publish the product to the selected online store.

When you sync a product to your store, you can decide whether or not to make the product visible to your customers. If you want to hide it for the moment, check the “Hide in store” option before publishing. You can always manage the product later in your Shopify dashboard.

How do I integrate my Shopify store?

Before the Shopify integration, you need to first have a Shopify account and a PODpartner account.

1. Once you have successfully registered both accounts, go to PODpartner Dashboard and choose "Stores" on the left sidebar;

2. Click on “Add new store”;

3. Click the  "Connect" button under the Shopify icon, and you will be redirected to the Shopify app store page;

4. Click on "Add app" and log in to your Shopify online store ;

5. Hit the "Install app" button to authorize the installation of the PODpartner app.