How is your print quality with lower-opacity designs?

Is there any chance my customers might find out about PODpartner in my store?

No. There won’t be any information about PODpartner on your storefront or product packaging.
What happens after the integrations?

Publish your products
Once your online store is integrated with PODpartner, you can sync the customized products to your online store with ready-to-use product descriptions & images and set the retail prices.

Order Processing
When a customer places an order containing at least one PODpartner product in your online store, the order will be automatically imported to us. We will start the production shortly after you complete the payment.

Order tracking
You can track the entire process of order fulfillment on PODpartner, including the production and shipping.

Make profits
The difference between your retail price and your order cost is the profit. After the order is delivered and your customer is happy with the purchase, your profit is in the bag. Keep up the good work and reap the rewards.
Which eCommerce platforms are integrated with PODpartner?

We’re currently integrated with several popular eCommerce platforms such as Shopify, Etsy, Wix, WooCommerce, and Squarespace. More integrations will soon become available in the future.
Why don’t we print white designs on white garments?

We do not offer printing white ink on white garments. This is because white ink is not visible on white fabric, and the printed design would not show up.
How to add and manage sub-account permissions under your PODpartner Account？
You can add sub-accounts to your PODpartner account and assigning different permissions. This allows you to control what each sub-account can access and do in your account.
To add sub-accounts to your PODpartner account, follow these steps:

1. Log in to your PODpartner dashboard.
2. Go to Settings > Sub-accounts
You can disable, delete, or edit the permissions of a sub-account at any time on this page.

3. Click Add Sub-account, enter their full name and email address, choose their permissions, and click Create Account.

4. The new user will receive a verification email that they need to click to activate their account. Once verified, they'll get their initial password, and you'll see their status change to "Active" in your Sub-accounts management page.

Please note:
- If someone already has their own PODpartner account, they cannot become a sub-account of another account. They would need to use a different email address.
- Sub-accounts cannot perform any deletion operations. This safety feature prevents important information from being accidentally removed and helps protect your business data.
What is a sub-account?

A sub-account is a way to give team members access to your PODpartner account without sharing your main login credentials. Think of it as creating separate user profiles within your account, each with their own login and specific permissions.

Each sub-account can be assigned different menu permissions when you create it. You can edit these permissions anytime after creation.

To add a sub-account, please refer to this link.
Contact us

If you have any questions or concerns, please do not hesitate to contact us.
We would love to hear from you, contact us on:
Email: service@podpartner.com
What if I forgot my password?

If you forgot your password, please follow these steps to reset it.

1. Click on "Forgot Password" on the login page.
2. Enter your registered email address, and a password reset link will be sent to your email address.
3. Sign in to your email account, click on the password reset link, and save a new password.
4. Start using the new password to log in to your PODpartner account.
How do I change my store settings?

There are two ways to change your store settings.

1. Go to Dashboard > Settings > Store Settings;
2. Go to Dashboard > Stores > Click on the hexagon icon next to the store name

While on the Store Settings page, you can manage the order processing, payment, and shipping preferences under a particular store.
What is PODpartner Loyalty Program?

We offer a 4-tier loyalty program to reward our customers. Please see below how it works.

1. Earn POD points

Whenever you pay for an order at PODpartner, you gain POD points. POD points = Total spend - shipping cost - tax Your real-time POD points balance is calculated based on the total points you earned within the last three calendar months.

For example, if you have gained a total of 800 points during April and May, plus another 200 points by June 10, your real-time balance on June 10 will become 1000 points. But once July starts, the real-time balance will be recalculated based on your total points in May, June, and July.

2. Enjoy discounts

As soon as your real-time POD points balance reaches a certain tier, e.g., 1000 points, you will be rewarded with a corresponding discount of 3% off all the following orders until the end of the current month.

Keep in mind that the rewarded discount is always dynamic, meaning the higher tier you reach, the bigger discount you trigger.

3. Extra perk

If your real-time POD points balance exceeds 50,000, bravo! Get in touch with our support team and claim a special reward.