Why did my Shopify orders fail to be fulfilled by PODpartner?

Typically, your Shopify orders will be automatically imported to PODpartner. If you directly publish a PODpartner product to your store without further adjustment on Shopify, you don't have to worry about order fulfillment failure. 

However, if an order fails to come to PODpartner, it's most likely caused by one or both of the following reasons:

The product variant SKUs in your Shopify store do not match those on PODpartner.

"Inventory managed by" is not set to PODpartner for each product variant.

How to know if "Inventory managed by" is set to PODpartner:

1. In your Shopify dashboard, navigate to "Products" → "All products";

2. Click on a product of your choice → go to "Variants" → click on "Edit";

3. Scroll down to the "Inventory" section and view the current settings.

Still having issues with your orders? Contact us at service@podpartner.com , and we'll be happy to help!