How do you compensate me for delays?

We offer a Delay Compensation Service to protect your interests in the event of order delays. Here’s how it works:

If your order isn't delivered within the promised order duration, you can request compensation. We will compensate 1% of the order amount for each day of delay, up to a maximum of 20% of the order amount. If an order takes more than 20 business days (Actual order duration minus Promised order duration) to arrive, you can choose to have it reshipped or receive a full refund. In addition, we will provide an extra 10% compensation of the order amount.

We promise to process all compensation requests and transfer the compensation amount to your POD wallet within 5 business days.

PODpartner’s promised order duration = turnaround time + maximum transit time.

Turnaround time

The turnaround time for orders below 800 USD is estimated to be 3 business days. If your order totals 800 USD or more, we'll promptly contact you to confirm the production and shipping time. This is because larger orders may also entail destination country customs duties.

Maximum transit time

The maximum transit time may vary depending on the delivery destination and the selected shipping method. For specific transit time frames, you can refer to our Shipping page.

Example

A merchant named Cody paid $100 on PODpartner for her store order from the U.S. ​​and selected express shipping. In this case, our promised order duration is 3 business days (turnaround time) + 5 business days (maximum express transit time for the U.S.), totaling 8 business days. If Cody's American customer receives the order on the 10th business day after placing the order, which is 2 business days beyond the promised order duration, Cody can request a delay compensation of $2 (2% of the order amount).

Starting from 12 a.m.(ET) on October 1st, 2023, this compensation policy will apply to all orders placed thereafter.