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What is the payment request, and how do I pay it?

The payment request is a charge we send to collect additional fees related to your order, such as:

  • Redelivery fees due to delivery issues
  • Extra costs for shipping upgrades after order placement
  • Additional charges for last-minute address changes


When we send a payment request, you'll receive an email with a payment link. You can also view all pending payment requests in your dashboard under "Pending tasks". Click "Action Now" to see the detailed information. 

To pay, simply click the "Pay" button and select your preferred payment method.

Processing payment requests promptly helps us handle your orders more efficiently. If you have any questions about a payment request you received, please contact our customer service team.