USDWhat is your after-sales service policy?
At PODpartner, all products are uniquely made to order, so we generally don't support returns or exchanges for customer preference changes (wrong size/color) or incorrect shipping details provided by customers.
When can I get a refund/resend?
Before Production: Full refund available - cancel directly on your Order Details page.
During Production: Partial refund available (total amount minus production costs) - please contact our customer service.
After Shipping: Refunds or resends only for defective or wrong items. You must report issues within 30 days of delivery with order ID and clear photos/videos to service@podpartner.com.
Logistics Provider Issues: If your address is correct but the package remains undelivered for an extended period due to logistics provider issues, you may apply for a refund/resend and delay compensation. For the details of delay compensation, please refer to our Delay Compensation Policy page.
Note: If you or your customer provide incorrect/incomplete addresses and the logistics provider offers redelivery without the package being lost, you may choose redelivery(may take 20-30 business days). Additionally, you're responsible for all storage, handling, and redelivery costs.
When are refunds/resends NOT available?
- Incorrect recipient information provided
- Customer refusal to cooperate with customs or pay duties/taxes
- Customer refusal of delivery
- Force majeure situations (natural disasters, war, etc.)
Need more details? View our after-sales service policy page for full terms.