How do I get started?

Here’s an easy guide to the process of working with PODpartner.

1. Sign up and create a PODpartner account;

2. Choose your favorite clothing style from our product catalog;

3. Design the product with our Design Creator;

4. Connect your online store with PODpartner;

5. Publish the custom clothing to your integrated online store; 

6. Order a sample to test our quality and fulfillment speed;

7. When a customer purchases a PODpartner product in your online store, the order will be automatically imported to us; 

8. Pay for your order;

9. We will fulfill your order and ship it to your customer.

You can also skip the integration steps and order a sample first if you see fit.

What are your clothes made from?

All our garments are made from thoughtfully sourced 100% premium cotton fabric.

Can I use PODpartner if I’m not selling on an eCommerce platform?

Yes. You can manually make an order by following the steps below. 

1. Go to “Product template” and create a new design. 

2. Save your design and choose “Create order” in the pop-up window. Then click on “Place an order”. 

3. Complete your shipping address and hit the “Order” button. 

4. Select a shipping method and proceed to payment. Once your payment goes through, your order is placed successfully and will be sent to production shortly.

If you have already created a product template, you can go to “Product template” > choose a ready-to-use product template from the list > hit "Order" > Click "Place an Order", and follow steps 3 & 4 mentioned above.

Which countries do you ship to?

We can ship our products to almost every country in the world. Please refer to the dropdown list of countries when you’re creating a shipping address.

Can I use PODpartner anywhere in the world?

Yes. Wherever you are located, you can enjoy PODpartner’s print-on-demand & dropshipping services.

Where is PODpartner located?

Our headquarters are situated in Shenzhen, China. Additionally, we operate a branch office and an in-house printing factory in Wuxi, along with several garment manufacturing facilities spread across various Asian countries.

What are PODpartner’s advantages?

✓ 9 years of experience in custom clothing manufacturing

✓ An extensive catalog covering a vast array of trendy clothing styles

✓ 100% premium cotton garments that are never out of stock

✓ A low-margin pricing policy that offers you higher profitability

✓ A smart Design Creator supporting up to 18 print areas per garment (maximum unit size 16” x 21”)

✓ Efficiency-oriented order processing solutions tailored to your needs

✓ An in-house factory where 98% of the orders can be fulfilled within 48 hours

✓ Dazzling end products with a 99% customer satisfaction rate

How much does PODpartner charge for digitization?

Where can I find my digitized files, and can I download them?

You can find all digitized files in the 'Embroidery' section of the File Library in your dashboard. Simply select the file you want to download, and a download button will appear for you to proceed.

Can I scale/resize my digitized embroidery design?

Digitized designs cannot be resized directly. If you upload a DST file, the design size is fixed and cannot be adjusted in our Design Creator. You can only modify the size by adjusting it in the software used to create the DST file, and then re-uploading the updated file.

If you upload an image for us to digitize, and it’s still in the "pending digitization" or "digitizing" status, you can provide feedback for size adjustments once it reaches the "awaiting approval" status.

Be sure to confirm that the design is correct before approving the digitization preview, as the design size cannot be changed after digitization is complete.