1. Go to Dashboard > Stores;

2. Choose the online store where the product was published and find the product;

3. Click the "Edit description" button;

4. After updating the product description, click the "Continue to publish" button.

Note that you cannot change the product variants(sizes & colors) unless you publish a new product.

Go to Dashboard > Stores > manage any of the following PODpartner products:

1. Products that you have published to your online stores;

2. Products that you have saved as drafts;

3. Products that failed to publish.

Even if your design file is created in CMYK color mode, slight color variations between what you see on screen and the final print are normal.

This happens because digital displays (RGB) and printers (CMYK) use two completely different color systems:

• RGB (Red, Green, Blue) — used for screens. It combines light to produce bright and vivid colors. Color appearance may still vary between different screens due to variations in brightness, calibration, and display technology.
• CMYK (Cyan, Magenta, Yellow, Black) — used for printing. It mixes inks that reflect light, so printed colors appear softer and less luminous, often resulting in a slightly darker appearance compared to what you see on screen.

While we support combining embroidery and custom layers (DTG printed) in the same area, we recommend avoiding overlapping these elements. Overlapping embroidery and custom layers may cause the design preview in your store’s Customizer to display inaccurately, which can confuse customers about the final appearance. For the best visual clarity and to ensure customer expectations are met, please try to place embroidery and custom layers in separate, non-overlapping areas whenever possible.

If the PODpartner Customizer isn't showing the customization options, verify:

• Your products actually contain layers that support the customization feature. （Must be added during the design phase on the PODpartner website）
• You've completed the prerequisite setup in your PODpartner dashboard (synchronized product templates with custom layers and configured Custom Settings)
• You've properly added the PODpartner Customizer section to your product template in Shopify；If your theme cannot add our app, please contact us and provide the theme name — our technical team will assist you.

The PODpartner Customizer is designed specifically for Shopify product pages. Add the customization feature to product templates where you want customers to access personalization options. The customizer won't function properly on other page types like collections, blogs, or static pages since it requires product-specific data to enable customization.

Yes, the PODpartner Customizer offers extensive styling options to match your brand:

• Title Style: Customize font color and appearance
• Button Colors: Set text, background, and border colors for different button states
• Button Shape: Adjust border radius for rounded or sharp corners
• Layout: Control widget width, margins, and spacing
• Icons: Add visual elements to indicate customization status Access these settings by clicking on the PODpartner Customizer block in your Shopify theme editor.

To integrate the PODpartner Customizer:

1. Go to your Shopify admin and navigate to Online Store > Themes
2. Find your current theme and click Customize
3. Navigate to a product template where you want the customization feature
4. Click + Add section
5. Go to the Apps section in the dropdown menu
6. Select PODpartner Customizer to add the customization functionality This is a one-time setup that enables customization for all your eligible products.

Before adding the PODpartner Customizer to your Shopify store, you must complete these prerequisite steps:

• Synchronize a product template containing custom layers in your PODpartner dashboard
• Configure the Custom Settings for your customizable products in PODpartner These foundation steps ensure the customization feature will work properly on your Shopify product pages.

The PODpartner Customizer is a feature that allows your customers to personalize products directly on your Shopify product pages. It displays professional, branded customization interfaces that integrate seamlessly with your store design, enabling customers to add custom designs, text, or modifications to products in real-time.