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What should I do if the PODpartner Customizer doesn't appear on my product pages?

If the PODpartner Customizer isn't showing the customization options, verify:

  • Your products actually contain layers that support the customization feature. （Must be added during the design phase on the PODpartner website）
  • You've completed the prerequisite setup in your PODpartner dashboard (synchronized product templates with custom layers and configured Custom Settings)
  • You've properly added the PODpartner Customizer section to your product template in Shopify；If your theme cannot add our app, please contact us and provide the theme name — our technical team will assist you.