Can I track the shipment on Shopify when PODpartner ships out my orders?

Can you provide additional images of a product?

Yes. We provide plenty of free, high-resolution model images for you to download.

Navigate to Dashboard > Product Templates > click on the template you want to download > enter the product template detail page > scroll down and find all the model images of the product > select any of the images you want to download > hit “Download”.
How does PODparnter charge me for each print area?

Each print area may cost differently depending on which part of the garment it is. The price chart below shows the costs of individual print areas in different garment parts.

When you place designs to multiple print areas, the costs of each print area will be added to the final price.

That said, you won't be charged extra if only one print area is used on a garment.
Is there a way to know the product cost while I’m designing?

You can see the total cost of the product on the left side of the Design Creator, right under the mockup preview. When you add a design to a print area, the price will be updated accordingly.

By clicking "Pricing details" under “Current price”, you will get a price breakdown showing the individual cost of each print area.
Can you proceed with production if two designs overlap?

It's fine to upload and print out overlapping images in a single print area. But if two image files are uploaded to two different print areas and they're overlapping, they cannot be printed out. Please make sure there's a margin between the images placed in different print areas.
How can I improve the quality of my design file?
If you want to improve the quality of a JPG/PNG format file, you have the following three options:
1. Try vectorizing the file. Once it's vectorized, you can save it again as a high-resolution raster file without losing any pixels.
2. Reduce the image size. This will increase the resolution, but a visually shrunk design may not be what you want.
3. Recreate the design at a higher resolution(150DPI or above is recommended).
Can I use files with gradients or semi-transparency?

Yes. Our newly improved DTG printing technology can achieve both gradients and semi-transparency.
What should I do if I see a “Low resolution” alert?
There are two solutions if you see a "Low resolution" alert.
1. Submit a new file at a minimum resolution of 75 DPI (150 DPI or above is recommended).
2. Reduce the image size in our Design Creator until the "Low resolution" alert is removed. However, the design may not look the way you want after resizing.
How do I add text to a product?

To start, you must first choose a product, open our Design Creator, and select a print area where you want to add text. There are two ways to add text to a product.

One way is to click the "Add Text" button above the Design Creator palette and enter your text directly in the textbox. You can freely adjust the text size and style in the tool palette.

Another way is to use design software(Photoshop, Illustrator, etc.) to design your text and save the file in PNG or JPG format. Then press "Add image" in PODpartner's Design Creator, upload the file you just saved, and adjust the image size and position the way you want.
How many print areas does Design Creator support?

Our Design Creator supports a maximum of 18 print areas on a garment. You can add up to 7 designs on the front/back side.
Can I edit a design I previously created?

Yes. You can go to Dashboard, click on "Product Templates", find the template you want to modify, click the "Edit" button to access the Design Creator, and start editing the template.

Please note that if the template has already been applied in an unpaid order, you cannot directly edit it. However, you can duplicate it and edit the copy.