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  • How many images can be added to one embroidery frame?

    You can add up to 5 images within a single embroidery frame. Please note:


    • Each image must fit within the maximum frame dimensions. (We offer three frame sizes to choose from: 3" x 4", 3" x 12", and 12" x 12".)


    • Combined designs should maintain proper spacing.


  • How accurate are embroidery mockups?

    Embroidery mockups provide a visual preview generated automatically from your uploaded image before the digitization process. They are intended as a reference to give you a general idea of the final look, but they cannot guarantee an exact match in every detail.


    When you see the mockup, you can decide if any design adjustments are needed or opt for our “Add Markup for Digitization” feature. During digitization, our expert digitizers will refine and optimize the artwork based on your markups to ensure the best possible embroidery quality.


    The digitization preview you receive afterward will be a more accurate representation than the initial mockup. However, we strongly recommend ordering a sample to verify the design’s appearance and quality on the actual garment before adding it to your store.

  • What are the processes of digitization?

    The digitization process ensures your custom design (image format) is transformed into a high-quality embroidery file.


    Before you begin the digitization process, make sure you know how to create designs that are best suited for conversion into embroidery files. To help you with this, please read our embroidery design guide.


    Here are the key steps of how embroidery digitization works at PODpartner:


    1.Customize your design: Start by selecting the garment you want to embroider. From the top bar in the Design Creator, choose Embroidery and select the area where the design will be placed. Click on "Add Embroidery," select an embroidery frame, and then upload your image. Note that only designs uploaded via the "Add Image" option require digitization.



    You can adjust the position, size, and thread color of the embroidery design on the garment. Additionally, if you have any special requests for the embroidery file, such as adding outlines to specific parts of the design, you can indicate your requirements using the "Add Markup for Digitization" feature.




    2.Pay the digitization fee: A one-time digitization fee is charged for each product template, applicable only upon the first payment for that template.


    3.Design enters the digitization process: Once the fee is paid, our expert digitizers will create a high-quality embroidery file based on your design and specific requirements. This process takes 1-2 business days to complete, ensuring that your design is ready for precise embroidery on the garment.


    4.Preview and approve: After digitization, you will receive a preview of the digitized file for your approval. Please keep an eye on the pending tasks notification on your dashboard, and review each design carefully.



    If you’re not completely satisfied, you can mark or describe your revision requests in the "Provide feedback" section at the bottom right of the design review screen. We want to ensure your vision comes to life exactly as you imagined. Please note that if you request rework on the embroidery file, it will also take 1-2 business days to complete.


    5.Sit back and relax: Production starts once you've approved the digitized design. Keep in mind that the time taken for digitization may affect your overall timeline, including production and shipping. Compensation for delays will be calculated from the date you approve the digitized design.


  • What is embroidery digitization?

    Embroidery digitization is the process of converting artwork into a format that embroidery machines can read and stitch. Unlike regular image files, digitized designs contain specific instructions for the embroidery machine, including stitch types, directions, and thread colors. At PODpartner, our experts handle this process to ensure your design stitches out perfectly.

    Learn more about how embroidery digitization works at PODpartner.

  • How is embroidery pricing calculated?

    You can add multiple embroidery frames (areas for placing embroidery on garments) to each product template. Each frame has different dimensions, stitch counts, and prices. Refer to the pricing chart below for details:


    • The number of thread colors you select won't change the cost of your embroidery.
    • No digitization fees for uploading .dst files or using custom text embroidery.
    • Stay tuned for the upcoming feature of uploading images, which will incur digitization fees.
  • What embroidery backings does PODpartner use?

    PODpartner uses two types of embroidery backings to ensure high quality and comfort for our clients.


    Cut-away backing: This is a layer of material that is placed under the fabric during the embroidery process. It acts as a stabilizer, supporting the fabric and stitches to prevent puckering. This backing also helps to improve the smoothness of the finished embroidery.

    Comfort cover backing: After the embroidery is complete, we apply a layer of comfort cover backing to the back of the embroidery. This backing material is designed to provide comfort and protection against skin irritation. Applying the comfort cover backing is one of the unique services we offer.


    Both backings are OEKO-TEX STANDARD 100 certified, ensuring the safety and quality of both materials.


    Note: If you're using DTG printing on the label area of a garment, avoid placing embroidery on the same spot on the back.

  • Will adding DTG printing to my custom embroidery order increase the production time?

    Absolutely not! Integrating DTG printing into your custom embroidery order won't extend the production time. For detailed shipping information, please visit the "Shipping" section in the navigation bar on our website. 

  • What are the stitch types of embroidery PODpartner offers?

    PODpartner currently only offers flat embroidery, also known as satin stitch embroidery. This method involves stitching parallel stitches closely together to achieve a smooth, solid surface. It's highly versatile, allowing for various designs ranging from simple text to intricate patterns and even photorealistic images.

  • What embroidery machine do you use for embroidery?

    The Tajima TMEZ-S1501C is a high-quality commercial embroidery machine used by PODpartner. Known for its reliability and excellent embroidery quality, it's designed for fast and efficient production of intricate designs.

  • Can embroidery be combined with DTG?

    Yes, embroidery can be combined with DTG to create unique and eye-catching designs on garments on PODpartner. When using both DTG printing and embroidery on a single garment, an additional multi-process fee of $2.99 applies due to increased production complexity.

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