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  • How is embroidery pricing calculated?

    Embroidery pricing depends on whether your design requires digitization or not. Below are the two scenarios:

    1. When Digitization is Required

      If you upload an image file (e.g., JPG or PNG), it needs to be digitized into a format suitable for embroidery. The digitization involves a one-time fee per embroidery frame in your product template.

      About Digitization Fees:

    • The digitization fee is solely determined by the number of embroidery frames (areas for placing embroidery) used in your design.
    • Factors such as the stitch count, design size/complexity, and the number of thread colors will not impact the digitization fee.

      Loyalty Program Benefits:

    • The digitization fee per embroidery frame varies by membership tier, starting from USD 5.99. Unlock higher membership tiers and enjoy greater savings on digitization fees as your order volume grows. See the table below for details:

      Once your design is digitized, the file will be saved in the product template and your file library. Future orders using the same digitized file will not incur additional digitization fees.


    2. When Digitization is NOT Required

    If you already have a .DST embroidery file or want to use custom text embroidery, no digitization fee is needed. The embroidery pricing will be calculated directly based on the number of embroidery frames, frame dimensions, and stitch counts.


    Embroidery Pricing Table:

    For both digitized designs and .DST files (including custom text embroidery), the starting prices are as follows:

    Important Note: After digitization is completed, the estimated stitch count will be updated to reflect the actual stitch count. The pricing for subsequent orders of this product template will be based on this updated stitch count.

  • What embroidery backings does PODpartner use?

    PODpartner uses two types of embroidery backings to ensure high quality and comfort for our clients.


    Cut-away backing: This is a layer of material that is placed under the fabric during the embroidery process. It acts as a stabilizer, supporting the fabric and stitches to prevent puckering. This backing also helps to improve the smoothness of the finished embroidery.

    Comfort cover backing: After the embroidery is complete, we apply a layer of comfort cover backing to the back of the embroidery. This backing material is designed to provide comfort and protection against skin irritation. Applying the comfort cover backing is one of the unique services we offer.


    Both backings are OEKO-TEX STANDARD 100 certified, ensuring the safety and quality of both materials.


    Note: If you're using DTG printing on the label area of a garment, avoid placing embroidery on the same spot on the back.

  • Will adding DTG printing to my custom embroidery order increase the production time?

    Absolutely not! Integrating DTG printing into your custom embroidery order won't extend the production time. For detailed shipping information, please visit the "Shipping" section in the navigation bar on our website. 

  • What are the stitch types of embroidery PODpartner offers?

    PODpartner currently only offers flat embroidery. This method involves stitching parallel stitches closely together to achieve a smooth, solid surface. It's highly versatile, allowing for various designs ranging from simple text to intricate patterns and even photorealistic images.

  • What embroidery machine do you use for embroidery?

    The Tajima TMEZ-S1501C is a high-quality commercial embroidery machine used by PODpartner. Known for its reliability and excellent embroidery quality, it's designed for fast and efficient production of intricate designs.

  • Can embroidery be combined with DTG?

    Yes, embroidery can be combined with DTG to create unique and eye-catching designs on garments on PODpartner. When using both DTG printing and embroidery on a single garment, an additional multi-process fee of $2.99 applies due to increased production complexity.

  • Can you do embroidery or stitching for my designs?

    Yes. We now offer embroidery services! You're welcome to use your own designs for custom embroidery at PODpartner.

  • Can PODpartner help me digitize my embroidery design?

    Yes, PODpartner offers embroidery digitization services to help you convert your designs into embroidery-ready formats. Learn more about this service in detail here.

  • How do I know how many stitches are in my design?

    When you upload an image or DST file in the "Embroidery" section of the Design Creator, you can view the stitch count in the right sidebar under the "Add Embroidery" section.


    Please note that when you upload an image for embroidery, the stitch count shown here is an estimated number, which will change as you adjust the size of your design. The accurate stitch count will be updated once the digitization is complete.


    For DST files, no digitization is needed, so the stitch count shown is the accurate one.


    To check the stitch count for embroidery files you've uploaded or completed, navigate to the File library > Embroidery section on the Dashboard. There, you can view the corresponding stitch count for each embroidery file.

  • Can I have garments embroidered in more than one location?

    Yes, you can have garments embroidered in more than one location. For instance, you can add embroidery designs to the front, back, and both sleeves of a garment. It's possible to add multiple embroidery frames and freely move them within the available embroidery area, offering great flexibility in choosing the placement of designs.

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Enjoy ultimate design freedom in your POD clothing journey.

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