Can I use PODpartner if I’m not selling on an eCommerce platform?

Yes. You can manually make an order by following the steps below. 

1. Go to “Product template” and create a new design. 

2. Save your design and choose “Create order” in the pop-up window. Then click on “Place an order”. 

3. Complete your shipping address and hit the “Order” button. 

4. Select a shipping method and proceed to payment. Once your payment goes through, your order is placed successfully and will be sent to production shortly.

If you have already created a product template, you can go to “Product template” > choose a ready-to-use product template from the list > hit "Order" > Click "Place an Order", and follow steps 3 & 4 mentioned above.

Which countries do you ship to?

We can ship our products to almost every country in the world. Please refer to the dropdown list of countries when you’re creating a shipping address.

Can I use PODpartner anywhere in the world?

Yes. Wherever you are located, you can enjoy PODpartner’s print-on-demand & dropshipping services.

Where is PODpartner located?

Our headquarters are situated in Shenzhen, China. Additionally, we operate a branch office and an in-house printing factory in Wuxi, along with several garment manufacturing facilities spread across various Asian countries.

What are PODpartner’s advantages?

✓ 9 years of experience in custom clothing manufacturing

✓ An extensive catalog covering a vast array of trendy clothing styles

✓ 100% premium cotton garments that are never out of stock

✓ A low-margin pricing policy that offers you higher profitability

✓ A smart Design Creator supporting up to 18 print areas per garment (maximum unit size 16” x 21”)

✓ Efficiency-oriented order processing solutions tailored to your needs

✓ An in-house factory where 98% of the orders can be fulfilled within 48 hours

✓ Dazzling end products with a 99% customer satisfaction rate

How much does PODpartner charge for digitization?

Where can I find my digitized files, and can I download them?

You can find all digitized files in the 'Embroidery' section of the File Library in your dashboard. Simply select the file you want to download, and a download button will appear for you to proceed.

Can I scale/resize my digitized embroidery design?

Digitized designs cannot be resized directly. If you upload a DST file, the design size is fixed and cannot be adjusted in our Design Creator. You can only modify the size by adjusting it in the software used to create the DST file, and then re-uploading the updated file.

If you upload an image for us to digitize, and it’s still in the "pending digitization" or "digitizing" status, you can provide feedback for size adjustments once it reaches the "awaiting approval" status.

Be sure to confirm that the design is correct before approving the digitization preview, as the design size cannot be changed after digitization is complete.

How does PODpartner control embroidery quality?

Our quality control process involves two essential stages:

1.Digitization: Our expert digitization team meticulously converts your artwork into embroidery files. Each file undergoes a detailed review before approval. Once digitized, the same file is used for all future orders, ensuring consistent quality across productions.

2.Production: During the production phase, our professionals continuously monitor quality, checking for stitch accuracy and consistency. The final touches include precise thread trimming and the application of a comfort cover backing for both a polished appearance and optimal comfort. Before shipment, every item goes through a final comprehensive inspection to ensure flawless results.

What types of clothing are best for embroidery?

All clothing from PODpartner is suitable for embroidery, but it's important to keep in mind that large or detailed embroidery designs with sharp edges, thicker fabrics like sweatshirts and hoodies are ideal. They provide better support and help prevent fabric damage. Lighter fabrics, such as thin T-shirts (especially those under 200g), are more suitable for smaller, simpler designs to maintain a smooth finish.