Can the shipment status be viewed in my store?
Yes, the shipment updates from PODpartner will be automatically synced to your store.
Can I change the delivery address in an order?
You can change the delivery address of an order at any time if the order is unpaid.
1. Go to Dashboard > Orders > find the order you want to edit > click to enter the Order Details page;
2. Click the "Edit" button in the address section to update your delivery address > click the "Save" button.
To change the delivery address of paid orders, please contact our customer service ASAP.
Can I change the shipping method of a product in an order?
You cannot change the shipping method of a product if you have already paid for the order. As long as the order is unpaid, you can go to Order Details and change the shipping method. If you have any questions, please contact our customer service.
Can I create my own shipping rates for my store?
You are free to determine your retail shipping rates. If you want your customer to cover the shipping cost, you can either include this cost in your retail price or set your retail shipping price equal to the PODpartner shipping fee.
The retail shipping rates can be set when you’re publishing a product to your online store and are editable on both PODpartner and your online store.
Is there a cheaper shipping method if I order in bulk?
We do not offer differential shipping rates for bulk orders. Your shipping cost will be calculated the same way as demonstrated here, regardless of your order quantity.
Where do you ship from?
We ship all our products from China.
Which couriers do you use?
The courier for each shipment may vary depending on the country of destination and the shipping method you choose(Standard/Fast/Express). A combination of domestic and international courier services is often applied. To view the list of couriers we currently work with, please head to the "Shipping" page.
What if my order gets lost in transit?
If your package gets lost in transit, please reach out to our customer service immediately and we will re-fulfill your order as soon as possible. You can also request a refund if you see fit.
What should I do if the shipping has not been updated for a long time?
If the shipment status of your product has not been updated for more than 20 days, please get in touch with our customer service as soon as possible.
Is COVID-19 affecting shipping?
Although we work with reliable couriers, the shipping transit time can still be affected by the COVID-19 control measures and regulations in the destination country/region. The delivery may be delayed in countries/regions severely impacted by the pandemic. If you are experiencing any delays in shipping, don't hesitate to get in touch with our customer service.