Can I pay in a different currency other than USD?
Yes. Paypal will automatically convert your currency into USD when you make a payment.
Why is my transaction delayed?
There are mainly two reasons for a delayed transaction:
- A Paypal fraud alert is triggered. In this case, it would take approximately 7 days to finalize the transaction.
- E-Check payments also take about 7 days to be processed.
Given that transactions could be canceled during delays, PODpartner will only start production upon confirming receipt of payment.
How do automatic payments work?
Automatic payment is designed to help you efficiently process your orders and speed up your order fulfillment.
When you turn on automatic payments for one of your integrated stores, your POD Wallet will start to pay for orders coming from that store automatically. Please ensure there is sufficient balance in your POD Wallet to prevent payment failures.
What is POD Wallet?
POD Wallet is an secure and efficient payment tool developed by the PODpartner.
The benefits of using a POD Wallet
1. It makes your transactions safer. You can keep track of your top-up history and payment records anytime with POD Wallet and get a clearer idea of all your transactions.
2. It saves you transaction fees. When you make a payment through a bank account, the bank may charge a transaction fee and possibly other costs. However, if you’re paying with POD Wallet, all you need to pay is the order total.
3. It prevents your credit card from being frozen. Frequent small payments in a short period may be regarded as fraudulent activities by some banks, causing your credit card to be frozen. POD Wallet keeps all your payments within our system and saves you the trouble of dealing with banking issues.
What payment methods do you accept?
We accept PayPal, Debit/Credit cards, and POD Wallet (hassle-free and strongly recommended).
How will PODpartner charge me?
No worries about any upfront cost. You can use our built-in Design Creator for free and design as many products as you want. We will only charge you the order cost after you sell a PODpartner product in your online store.
Order cost = Product price + Shipping fee + Tax
Product price consists of two parts: garment price and total printing cost. Therefore, a product’s price may vary according to the number of prints added to it.
Shipping fee is determined by three factors: shipping method, destination, and clothing type. click here to understand our shipping rates.
Tax is calculated according to the tax policy of the country where the order will be delivered.
What happens when an order comes in?
When your customer purchases a product produced by PODpartner in your online store, the order will be automatically imported to PODpartner. The order status will remain "Unpaid" before you pay. Once you make a payment, we will immediately send the paid order to production. After the production, which typically takes 48 hours, we will carefully examine, pack, and ship out the order to your customer.
Why can’t I see my retail orders on PODpartner?
It could happen due to a synchronization delay, but the delay should last no more than 10 minutes. If you still can’t see the orders after 10 minutes, please contact our customer service.
Can I change my order after it’s paid?
If the order is marked as "Paid" or any status thereafter, you will have to contact our customer service to make any changes.
However, when the order status is “Paid”, you can cancel the order by yourself. All you have to do is click the “Refund” button on the “Order Details” page, and a full refund will be immediately issued to you.
What happens if an order is canceled in my store?
If you didn’t activate automatic payments on PODpartner, your imported order will not be processed before you pay, meaning you can manually cancel it at any time.
If your order status is "Paid", you can still cancel the order and get a full refund.
However, if the order is marked as "In Production" or any status thereafter, you will have to contact our customer service for a solution.