How can I track the shipment?
Go to Dashboard > Orders > find and click on the order you want to track > access order details.
Please note that the shipment status won't be available if the order has not been shipped.
Once the order is shipped, its tracking number will be displayed in the order timeline.
If you want to check the shipment details, please visit https://www.17track.net/zh-cn and enter your tracking number, and press the "Inquiry" button.
How long after I pay for an order can I view the shipment status?
In most cases, we will complete the production and ship the goods within 48 hours after the order is paid. You can use the tracking number to check the shipment status once the order status becomes "Shipped".
Can I customize the packaging for my orders?
Customized packaging and inserts are not available at the moment.
How will you package my orders?
We pack all our products without any branding.
How do I manage my address book?
Go to Dashboard > Settings > Address Book > manage your addresses
Please note that you can save no more than four addresses in the address book. So, we suggest you only keep the most frequently used addresses.
When placing a sample order, you can directly select an address from your address book, which saves time and effort.
What are your shipping rates?
We work with carefully selected, reliable couriers to ensure a satisfactory shipping experience.
The shipping cost is determined by three factors: shipping method, destination, and item type.
You can click here to view our shipping rates and learn more about how to calculate the shipping cost.
How can I check my transaction history?
1. Go to Dashboard > Billing > Transaction Record;
2. Click on "Order Details" to view the transaction information of all your orders;
3. Click on "Wallet Details" to view the transaction records of your POD Wallet;
If you have paid with POD Wallet, you can also head to Billing > POD Wallet. You will find all the payment details on the same page.
How do you calculate the price of a customized product?
PODpartner does not charge additional fees for orders with custom layers. The price of a customized product will be calculated the same way as a regular product, determined by garment price and total printing cost (the cost of all the print areas used).
Can I pay in a different currency other than USD?
Yes. Paypal will automatically convert your currency into USD when you make a payment.
Why is my transaction delayed?
There are mainly two reasons for a delayed transaction:
- A Paypal fraud alert is triggered. In this case, it would take approximately 7 days to finalize the transaction.
- E-Check payments also take about 7 days to be processed.
Given that transactions could be canceled during delays, PODpartner will only start production upon confirming receipt of payment.