Although we work with reliable couriers, the shipping transit time can still be affected by the COVID-19 control measures and regulations in the destination country/region. The delivery may be delayed in countries/regions severely impacted by the pandemic. If you are experiencing any delays in shipping, don't hesitate to get in touch with our customer service.

Go to Dashboard > Orders > find and click on the order you want to track > access order details.

Please note that the shipment status won't be available if the order has not been shipped.

Once the order is shipped, its tracking number will be displayed in the order timeline. You can check the shipment details by clicking on the tracking number.

In most cases, we will complete the production and ship the goods within 48 hours after the order is paid. You can use the tracking number to check the shipment status once the order status becomes "Shipped".

Yes. Our custom packaging feature allows you to determine the material and design of your packaging bags. To create a custom packaging bag, please go to Dashboard > Branding > Packaging bag.

You can design your own packaging bag and hang tag with our branding feature and link them to a product or store. When the linked product or store generates an order, we will print your designs on the packaging materials of your choice and pack your order with them. 

However, if you prefer to skip the customization, we will pack your item with a blank packaging bag only.

Go to Dashboard > Settings > Address Book > manage your addresses

Please note that you can save no more than four addresses in the address book. So, we suggest you only keep the most frequently used addresses.

When placing a sample order, you can directly select an address from your address book, which saves time and effort.

We work with carefully selected, reliable couriers to ensure a satisfactory shipping experience.

The shipping cost is determined by three factors: shipping method, destination, and item type. 

You can click here to view our shipping rates and learn more about how to calculate the shipping cost.

Some transactions might take longer to process(E-Check, e.g.). During the processing, your payment status should be "delayed transaction". If the payment is canceled before PODpartner receives it, its status will become "Failed".

There is another possible scenario. Most transactions are supposed to be processed within 30 minutes. If a payment hasn't gone through after one hour since the transaction was initiated, PODpartner will consider it a payment failure unless it's a delayed transaction(E-Check or Paypal fraud alert triggered). 

If you didn’t cancel the payment and still see a transaction failure, please get in touch with our customer service for troubleshooting.

1. Go to Dashboard > Billing > Transaction Record;

2. Click on "Order Details" to view the transaction information of all your orders;

3. Click on "Wallet Details" to view the transaction records of your POD Wallet;

If you have paid with POD Wallet, you can also head to Billing > POD Wallet. You will find all the payment details on the same page.

PODpartner does not charge additional fees for orders with custom layers. The price of a customized product will be calculated the same way as a regular product, determined by garment price and total printing cost (the cost of all the print areas used).