Why does Shopify say “The item you added doesn’t ship to your location”?

How do I link a custom packaging bag or hang tag to a product?

After creating a branded packaging bag or hang tag, you can either link them to a particular product template or an integrated online store.

Head to Dashboard > Branding > Packaging bag/Hang tag > Manage.

If you choose “Link to product template(s)” in the pop-up window, any orders using this template will automatically include the linked packaging materials.

If you click “Link to store(s)”, all the products published in this store will be automatically linked to the packaging materials.
Can I create my own shipping rates for my store?

You are free to determine your retail shipping rates. If you want your customer to cover the shipping cost, you can either include this cost in your retail price or set your retail shipping price equal to the PODpartner shipping fee.

The retail shipping rates can be set when you’re publishing a product to your online store and are editable on both PODpartner and your online store.
How will PODpartner charge me?

No worries about any upfront cost. You can use our built-in Design Creator for free and design as many products as you want. We will only charge you the order cost after you sell a PODpartner product in your online store.

Order cost = Product price + Shipping fee + Tax

Product price consists of two parts: garment price and total printing cost. Therefore, a product’s price may vary according to the number of prints added to it.

Shipping fee is determined by three factors: shipping method, destination, and clothing type. click here to understand our shipping rates.

Tax is calculated according to the tax policy of the country where the order will be delivered.
What happens when an order comes in?

When your customer purchases a product produced by PODpartner in your online store, the order will be automatically imported to PODpartner. The order status will remain "Unpaid" before you pay. Once you make a payment, we will immediately send the paid order to production. After the production, which typically takes 48 hours, we will carefully examine, pack, and ship out the order to your customer.
How can I manually create a retail order?

If you want to place a retail order manually on PODpartner, please follow the steps below:
1. Go to Dashboard > Product Templates > select the template you want to use for your order;
2. Click the "Order" button and choose a store to publish in the pop-up window;
3. After selecting product color, size, and quantity, press "OK";
4. Click on "Edit shipping info", enter your delivery address, then hit "Order";
5. Choose a shipping method, and click on "Proceed to payment";
6. Once the payment is completed, the product will be sent to production and shipped out by PODpartner.

If the product template has been published to your store, you can head to Dashboard > Stores > choose the store where you listed the product > find that product and hover your cursor over the ellipsis at the right of the row > follow the abovementioned step 2 - 6.

In the case that you have not connected any online store to PODpartner, you can create a retail order by making a sample order.
How can I make a sample order?

If you want to make a sample order on PODpartner, you can do the followings:
1. Select and design a product > save the template > click on "Place an Order";
2. Click the "Place an Order" button under "Sample Order" in the pop-up window, and then select the color, size, and quantity of the sample;
3. Click on "Edit shipping info", select or create an address, and choose a shipping method;
4. After selecting a payment method, press "Pay Now";
5. Once the payment is completed, the sample will be sent to production and shipped to you by PODpartner.

If you already have a ready-to-use product template, you can go to Stores > click on an integrated online store > choose the product template from the list > hit "Order"; another option is to head to Product Templates > find the product template you want to use > press “Order”. Then, you can follow step 2 - 5 mentioned above to complete the sample order process.
How do I create a product bundle for Etsy/Wix/WooCommerce/Squarespace?
With just a few clicks, you can quickly create a bundle of two products and sync them together to your online store as a single listing.
1. When adding a product template to your integrated online store, you will see a box titled “Create a product bundle” under the variant settings;
2. Click the “Add product” button;
3. Choose another product template you want to bundle together from your list of product templates;
4. Select variants for the second product;
5. Edit color options and rename the colors for your bundle listing so that your customers can easily identify the color variants of each product;
6. Select product images and edit product description;
7. Link packaging design templates(if needed)
8. Set product prices, and you're ready to go!
Watch this tutorial video to learn how to create a product bundle
https://www.youtube.com/watch?v=-gpTJWonUd4
Can I personalize a product for my customer?

It depends on whether you offer customization or personalization service in your online store. When orders for personalizable/customizable products come in, PODpartner's Custom Layer feature can help you quickly identify and process them. Click here to learn how to use Custom Layer.

Another option is to create a new product according to your customer's request and manually place an order on PODpartner. This approach is less efficient than using Custom Layer.
How can I delete products from a store?

To effectively remove a listing, you must delete it from your online store. If you remove a product only from PODpartner, it means that any retail orders for this item will not be imported to PODpartner, but the listing will remain active in your store.
How can I change a product’s retail price?

1. Go to Dashboard > Stores;
2. Choose the online store where the product was published and find the product;
3. Click the "Edit price" button to change product price;
4. After editing the price, click the "Continue to publish" button.

You can also go to your online store and directly change the retail price there, but the new price will not be synced to PODpartner. You will find the retail price on PODpartner different from what’s in your store.

It should be noted that the product that has been synchronized to squarespace can only be changed in its product price and product information on the squarespace website